Frequently Asked Questions
Any unused labels can be refunded within 14 days of purchase. Just contact us with the tracking number or order number and a bitcoin address to send the refund to or if you paid with something else please provide us the information. If there was an issue with generating your label and you did not receive it, we will send the refund as soon as possible. However if the label was generated successfully, we will have to confirm with the carrier that the package we never mailed, which can take a up to 3 weeks.
A tariff code is a product-specific code as documented in the Harmonized System (HS) maintained by the World Customs Organization (WCO.) Tariff codes exist for almost every product involved in global commerce. Required on official shipping documents for tax assessment purposes, a tariff code ensures uniformity of product classification worldwide.

A complete tariff code is no less than six digits and can be up to 10. The more digits in a tariff code string, the more specific the product it identifies. A string of less than six digits is considered a partial tariff code and represents a broad product category or chapter of products in the HS.
Yes. If the value of the goods is greater than $2,500, you need to get an Automated Export System (AES) Internal Transaction Number (ITN) for your shipment. ITN will look like “AES X20120502123456”. To get an ITN, go to the AESDirect website. An ITN is required for any international shipment valued over $2,500 and/or requires an export license unless exemptions apply.
Yes! We do request an email amid registration, this information is just utilized on the off chance that there's an issue with your postage or a refund is needed or if you accidentally close your browser before you receive your postage, in which case it is emailed to you. Feel free to use anonymizers such as TOR, Onion, or other networks. Transactions without valid contact information cannot be refunded, however. Some portions of the website including checkout and payment do require JavaScript at this time.
You can print your postage as many times as you’d like as long as you only mail each unique label once, otherwise the extra duplicates will get returned to you by the shipping service. Some shipping services charge a return fee in order to retrieve your package for re-mailing. If you are printing multiple labels, we encourage you to check and make sure that they all have a unique label number.
Yes, you can track your packages. You will only be able to track your packages that you have ordered through us. All you need to do is go and view the order link that was emailed to you and/or attached to your "My Orders" tab when logged into your account. We will show the status of each shipment you have purchased.